Each client is supported by a dedicated, cross-functional team that typically includes: • Project Manager • Lead Developer • Front-End Developer • Full-Stack Developer • Quality Assurance Specialist Based on your needs and initiatives, your team may also include: • Copywriter • SEO Specialist • UI/UX Designer

Ongoing SEO optimization isn’t included by default in our support plans, but it can be added at any time. When we do SEO, we focus on what actually drives results—site speed, structure, content optimization, and technical improvements that help both search engines and users. No fluff. No black box. Just clear, strategic work that increases visibility and attracts the right traffic.

Yes—but we don’t step in blindly. Before providing support, we conduct a thorough audit to understand how your site is built, where risks exist, and what’s required to support it properly. If the foundation is solid, we’ll integrate seamlessly. If it isn’t, we’ll be upfront about the limitations and recommend the best path forward.

Yes. We offer a managed hosting solution powered by trusted third-party technology, provided at no additional cost. If you already have a preferred hosting provider or legacy requirements, we’re also happy to manage and support your site in that environment.

Our Enhanced SLA & Security provides priority response times for both website issues and security vulnerabilities—so critical problems are addressed quickly and appropriately based on impact. Website Issue Response Times Tier 1 — 30-minute response Critical production issues that significantly impact business operations or revenue. Tier 2 — 4-hour response Production issues affecting website performance, but not severely disrupting operations or sales. Tier 3 — 1-business-day response Known bugs or malfunctions affecting low-impact areas of the site (e.g., informational pages or help content). Tier 4 — 2-business-day response Cosmetic issues, minor copy errors, or requests unrelated to live production issues.